Shipping policy

Free shipping on every order, no minimum.

Where your order ships from. Our pieces ship from our partner warehouse in China and travel to you by tracked international post. Orders are dispatched within 1–3 business days, and most arrive within 7–14 business days after that.

Tracking. You’ll get a tracking number by email as soon as your order ships. If you don’t see it, please check your spam or promotions folder, or write to me at hello@linden-lane.com and I’ll send it over. For the first few days, tracking may show little movement while your parcel makes its way to the US. That’s normal.

Duties and taxes. 
Import duties for US orders are included in the price, so there’s nothing to pay on delivery.

Shipping outside the US. Most orders go to addresses in the United States, but I can ship farther afield too. Checkout will confirm whether I can reach yours. Delivery to other countries can take longer, so please allow extra time.

Wrong or incomplete address. Please double-check your shipping address at checkout. If a package is lost because the address was entered incorrectly, I’m not able to cover the replacement. If the mistake is mine, I’ll put it right at no charge.

Lost or delayed packages. If your order hasn’t arrived 20 business days after dispatch, or your tracking hasn’t updated in 7 days, email me at hello@linden-lane.com and I’ll chase it down. I reply to every message within 2 business days.