Frequently asked
Everything I'd want to know before ordering.
If your question isn't here, email me directly at hello@linden-lane.com — I read every one and usually reply the same day.
Shipping & returns
Getting it to you, and back if needed
When will my order ship?
Orders are prepared within 1–2 business days, and most arrive within 7–10 business days. Tracking goes to the email on your order as soon as it's dispatched. Because the studio is mid-move, delivery can occasionally run a little longer.
How much is shipping?
Free shipping on every order, no minimum.
What's the return policy?
30 days from delivery. Send the piece back in original condition with the tags on, and I'll process the return within 1-2 business days of it arriving back at the studio.
Are sale pieces returnable?
Yes — everything in the farewell collection is returnable within 30 days for a full refund, sale pieces included. Send it back in original condition with the tags on, and I'll refund you.
Can I exchange for a different size?
Sizes sell through fast as the studio winds down, so I can't always hold or swap stock directly. The honest answer: return the piece you have for a full refund, then reorder the size you want. If it's already sold out, I'll refund you so you can choose something else.
Pieces, sizing, origin
What you're actually buying
How do the sizes run?
The cuts I buy run relaxed — easy through the waist, falling naturally at the hip, made to flatter without clinging. If you're between sizes, I'd size up; I prefer the slightly more generous drape.
Where's the size chart?
Each product page has a fit note specific to that piece. Most are cut relaxed and easy — flowy and airy, made to drape rather than cling, so they're forgiving across sizes. If you'd like exact measurements for a specific piece, send me a note through the contact page and I'll measure it for you.
How do you choose the pieces?
I look for one specific aesthetic — the way women dress on the Italian coast in August. Fabrics that breathe, cuts that flatter without clinging, prints that are bold but never loud. Nothing wholesale-feel. Nothing made on demand. Small batches, one of each, almost always.
What about the fabrics?
Breathable fabrics, chosen to stay easy through a long Italian lunch — light to wear, and not precious about care.
How do I take care of the pieces?
Cold wash on gentle, lay flat to dry. Most pieces benefit from a brief press before wearing. The care label on the garment is the authoritative source — the studio's general rules are conservative.
Will you restock pieces that sold out?
The American studio doesn't restock — once a run sells through, that's the end of it. The Italian studio in the fall will operate the same way: small batches, hand-selected, not made on demand. If a piece is sold out, it's gone.
The move
What happens after July
When exactly does the American studio close?
End of July. My husband and I spent every August in the same Sorrento house for thirty years; I kept renting it after he was gone, and this year I'm not coming back. The studio shutters once the last orders ship.
Will pieces still be available after July?
Anything left in the studio on the day I close ships from Italy or doesn't ship at all — I haven't decided which yet, and it depends on what's left. The honest read: if you've been eyeing a piece, get it before the move.
When does the Italian studio open?
Fall — sometime between September and November. I'll send word through email when it does. The footer signup is the cleanest way to stay on the list.
How is the Italian studio different?
Same eye for the pieces. Same aesthetic. I'll be writing from Sorrento — closer to the mood the studio's always been built around. Small-batch Italian-summer dressing for women who don't need to be told what's flattering at sixty.
Press & other
Anything else
Press inquiries
Welcome any time. Write through the contact page with the publication, the angle, and your deadline — I'll usually reply the same day. After July, replies come from Sorrento.
Wholesale
Not during the move. Once the Italian studio finds its footing in the fall I'll revisit, but Linden & Lane has always run on small batches and that's not changing.
Collaborations and partnerships
Sparingly, and only with workshops or makers whose work I'd actually buy. If that's you, write to me directly.
Do you do gift wrapping or gift cards?
Every piece ships in a linen drawstring bag inside the shipping mailer — no extra charge, no plastic. Digital gift cards are available through the checkout. Physical gift cards aren't, in part because the studio is moving.
Still didn't find your answer
Write me a few honest sentences.
Reach me directly at hello@linden-lane.com — I read every one. If it's about an order, include the name on the order; if it's about a piece, screenshot it.