Refund policy

30 days from delivery. If a piece doesn't fit or doesn't suit, you have 30 days from delivery to let me know.

How to start. Email me at hello@linden-lane.com with your order number and tell me what's wrong. I reply to every message within 2 business days. If you haven't heard back by then, please check your spam folder or write again.

If it doesn't fit or isn't for you, you can choose either option:

Keep it and receive a refund of 50% of the item price. There's nothing to ship back.

Send it back for a full refund of the item price. The piece must be unworn and unwashed, with the tags still on. Returns go to our partner warehouse in China, and I'll email you the address and instructions. Return postage is your responsibility. International postage from the US, so please use a tracked service. Please don't ship anything before you hear from me, or I can't guarantee it'll be processed. Once your return arrives at the warehouse, I'll refund you within 3 business days.

Damaged or wrong item. Please look your order over as soon as it arrives. If anything is faulty, damaged, or not what you ordered, email me right away with a photo, and I'll make it right at no cost to you with a replacement or a full refund. In most cases you won't need to send anything back.

Sale pieces. Everything in the farewell collection is on sale, and sale pieces follow the same policy as everything else, including a full refund to your original payment method when returned.

Exchanges. Because pieces ship from our overseas warehouse, I can't do a direct size swap. The simplest route is to choose either option above for the piece you have, and reorder the size you want. If it's sold out, I'll help you find something else.

Before you contact your bank. If anything has gone wrong, please write to me first. I'll always try to put it right, and it's much faster than a bank dispute.

Any questions, write to me at hello@linden-lane.com.